Web Policies for CoutureActiveWear.com
Janis' Personal Guarantee - I expect excellent quality, construction and style and my clientele deserves the same elite standards. If for any reason you are not completely satisfied with your purchase, please return your order. Please see return policy for details below.
Secured On-line shopping - coutureactivewear.com feel completely confident that your credit card information has been SSL encrypted for your protected online shopping experience.
For International Orders – We currently ship only in the US.
Payment Forms - We accept payment with Visa, MasterCard, American Express, Discover, PayPal, & Square. Please include your billing address and valid telephone number.
Credit Card Management - Effective April 2016 you may save your payment information to your account when you place an order. For credit card information saved, you can log into your account and edit or delete any card online.
Provide An Accurate Shipping Address - Customers must provide a complete and accurate shipping address to which the local post office or shipper will deliver mail. You may ship to your home, work location or directly to the recipient. If your package is returned for an incomplete or an incorrect address, you must pay for shipping again.
If you provide an incorrect or incomplete address (i.e.; wrong street address, missing street address, missing or wrong suite/apartment number, wrong city, etc.), UPS/USPS will charge us an address correction charge of up to $15.00. We reserve the right to pass this on to you, and by placing an order with us, you agree to these charges in the event you provide an incorrect or incomplete address. If the package was sent through USPS, refunds will be issued once we receive the package back from the incorrect address submitted. Please ensure that you provide us with the most accurate information possible to help minimize any delays with your order.
If you are shipping to an apartment, or other multi-tenant building, you must provide the unit number. If packages cannot be delivered to a secure common mail box area, or it is not safe for the delivery personnel to leave it in the common mail box area, ship to your work address or another location. Orders over $300 must sign for delivery.
The delivery services do not provide refunds for errors in shipping addresses before we get back the packages!
Shipping & Handling - Shipping and Handling charges include packaging, insurance and delivery confirmation and are non-refundable. Orders are shipped Priority Mail and/or UPS. Please allow 7-15 days for processing and delivery. Please review the estimated shipping cost below. Our system has LIVE USPS/UPS shipping rates determined and calculated by weight and destination.
*Schedules are subject to change by the delivery carrier without notice.
NOTE: USPS is the United States Postal Service, UPS is United Parcel Service and FedEx is Federal Express.
Special Promotions and/or Complementary Gifts: Please note that any special promotion will reflect on your order confirmation email, final invoice and credit card charge unless noted otherwise in the promotional details. No adjustments on previous purchases. If you return items for a refund that originally qualified you for one of our Special Promotions or Complementary Gift, you will be charged accordingly in the event your return no longer meets the qualifications of the promotion.
JANIS SAFFELL EXERCISE VIDEOS & DOWNLOADS: On completion of purchase of a Digital Download, a link to your download will be emailed to you. You can also sign into your account to access any download files you have purchased. Customers should download and save digital download files to their computer as soon as possible after purchase. All downloads are subject to our download terms. By submitting your download purchase & clicking on the 'I agree' -, you indicate that you've read and understood those terms. All sales of Digital Download Content, DVDs & Videos are final at time of purchase. We do not accept returns or exchanges of DVDs, Videos, or Digital Content.
Returns: - Please review Return Policy
Retail Online Purchase Return Policy
ALL SALE ITEMS ARE FINAL SALES, NO RETURNS OR EXCHANGES!!! NO EXCEPTIONS.
All items are made to order and may be exchanged only, if they are unwashed, unworn, unaltered, unused and in sell-able condition with original tags attached. Couture Active Wear offers an "Even Exchange" policy on all purchases. You have up to 30 days (from the date of purchase or shipment date) to return Full Priced Merchandise with which you are not satisfied for an even exchange only. At that point we will be happy to exchange your purchase for another of equal value.
Retailer Return Policy
Sorry, we cannot accept returns for items purchased from a retail partners. We only process exchanges for items purchased through CoutureActiveWear.com. You must return the merchandise back to the original place of purchase.
If www.CoutureActiveWear.com shipped you the wrong item or the item was damaged in shipment, we will immediately replace your purchase with the proper product. Remember to save your receipt. To return merchandise to Couture Active Wear follow these simple steps.
1. Please place the item/s back in the original packaging or a box of your choice.
2. Make a copy of the invoice and include it with the return. Please make a note of what you are returning and why. Let us know what item (Style #, Color & Size) you would like for exchange
Send your return to Couture Active Wear:Attn: Online Returns, 2333 Brickell Avenue , Suite 208, Miami, FL 33129
When we receive your merchandise, please allow from up to 14 business days for us to ship back to you your exchange.
Insuring Your Return Package
Couture Active Wear recommends that you track your return package to confirm that we have received it. The US Postal Service offers a delivery confirmation service for a small additional fee. For ease of mind you may want to consider insuring your package. Just take your package to a US Post Office service window and a representative can add this option for you. If you choose to select another carrier to ship your return, we suggest UPS or FedEx. They both provide tracking information that requires a signature.
Refunds and Exchanges: *COUTURE ACTIVE WEAR STORE LOCATIONS CANNOT ACCEPT CATALOG OR INTERNET RETURNS.
*TRADE SHOW SALES ARE FINAL SALES AND MAY NOT BE RETURNED OR EXCHANGED. NO EXCEPTIONS
We will gladly issue a exchange for all purchases returned within 30 days of purchase. Returns must be post-marked within 30 days from the delivery of your order. If you find you need to return merchandise after 30 days, we will issue a merchandise gift card for your purchase, to be used on your next purchase. Please allow up to 10 working days for us to receive your return. CAW will pay to ship items processed as exchanges to you. ALL SALE ITEMS ARE FINAL SALES, NO RETURNS OR EXCHANGES!!! NO EXCEPTIONS. For your protection, we suggest that you return your package insured. www.CoutureActiveWear.com reserves the right to modify its exchange and return policy.
EXCHANGES ARE SIMPLE AND EASY:
We will make every effort to honor exchange requests provided the merchandise requested is still available. If you'd like to make an exchange, list the item(s) you would like to receive on your receipt included with your order. You will receive an email confirming that we are processing your return, followed by a separate email detailing the availability and/or shipping status of your exchange. In stock items will be shipped within approximately 24 hours at no charge if you have an exchange for the same dollar amount or less as the original purchase for standard shipping and handling, no additional shipping & handling charges will be incurred. We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.
The original shipping and handling charges are not refundable. We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.
Defective Items: If you receive a defective product, please return it to us within 15 days, and we will be glad to replace it with the same item. Please contact us at couture@coutureactivewear.com and a replacement item will be sent.
Incorrect Shipments: If you are sent the wrong product please send it back to us unopened within 15 days and we will be glad to replace it for the correct item.
Missing Items: We allow 48 hours from time of delivery to make any claims for missing items. If your package arrived open please check contents before you accept the package. Make delivery personnel know of any problems, if at all possible.
Lost Orders: If you haven't received your package within allotted delivery times (Please allow 1-2 weeks from the time you place your order.) please let us know and we will do whatever we can in assisting you. Before contacting us, please check with your local United States Post Office and see if they have your package. Due to box sizes sometimes your mail person will not leave the package and a notice will be left for you to pick up the package at the Post Office.
Improper Charge Back Fee - Customers issuing a no cause/reason charge back after they have received their merchandise will be billed any fees incurred by Couture Active Wear as well as a $50.00 charge back fee. We must protect ourselves from this new type of crime/negligence. As our merchandise guarantee states if the merchandise is a manufactures defect we will work directly with them to resolve the issue. We guarantee our work and if any defects are due to us, we will replace the item no questions asked. With our guarantee there is no need for the negligence charge back.
Privacy Policy - At coutureactivewear.com, we respect all of our customer’s privacy. All the personal information collected by ordering with us will never be sold or rented to anyone.
Updates via email or direct mail - Occasionally coutureactivewear.com may contact you by email or direct mail about new releases, promotions and send you a new catalog. If for any reason you do not wish to receive communications from coutureactivewear.com and would like to stop email or direct mail please contact us directly:
Via email - couture@coutureactivewear.com
Website Terms and Conditions Please read the terms and conditions carefully before using this website. Your use of this website indicates that you accept the terms and conditions and any other operating rules or policies that may be up-dated at any time by coutureactivewear.com. In consideration for the use of this website, you agree to provide complete and accurate information about yourself when filling out requested information pertaining to your purchase order on this website. This "website" refers to the site having the URL coutureactivewear.com. You agree to indemnify and hold Fitness Express International, Inc., coutureactivewear.com, and its subsidiaries, affiliates, officers, employees and agents harmless from any claim or demand, including attorney’s fees, made by any third party due to or arising out of your use of this website, any submission you post, email or transmit to or through this website, your violation of the terms and conditions, or your violation of any third party rights. In no event will Fitness Express International, Inc., coutureactivewear.com or any other party involved in creating, producing, or delivering this site be liable to you in any manner whatsoever for any decision made or action or not-action taken by in reliance upon information provided through this site. By browsing, accessing and or using this website, you acknowledge that you have read, understood and agreed to the terms and conditions. If you do not agree to these terms, please do not use this website. Thank you.
The information provided on this site is not intended as medical advice or as a recommendation of any treatment of any medical or other health-related condition. Please consult a physician before starting any exercise program. Consult your physician before beginning any diet program or using any nutritional supplements or exercise equipment. Read carefully and understand all packaging and inserts before using any of the products purchased through this website. Fitness Express International, Inc. disclaims any liability for injury or losses or damage resulting from the use of any of our goods, services, information, advice and other resources which you may find on our website.
Fitness Express International, Inc. & www.CoutureActiveWear.com reserves the right, without prior notification, to limit quantity, colors, styles, price changes, cancellations, revisions, up-dates, etc. of any product or service purchased through this website and, in some cases substitute similar products of equal or greater value. This site is provided by Fitness Express International, Inc. on an as is basis. Fitness Express International, Inc. and coutureactivewear.com makes no representations or warranties of any kind, express or implied, as to the operation of this website, its content, or any information made available on this website. Furthermore, Fitness Express International, Inc., and coutureactivewear.com does not warrant the accuracy or completeness of the information at this website, including to the products and prices described at this website, at any time without prior notice to users of this website. Information on this website is always being up-dated, up-graded, merchandise changes; etc. may not be current at the moment you visit this site and may contain errors.
Fitness Express International, Inc and coutureactivewear.com reserves the right to deny and/or restrict access to this website to any user, and may at any time in its sole discretion with or without notice and with or without cause immediately deny access to this website by any person, including persons who previously had access.
Copyright - All contents of this website are the property of Fitness Express International, Inc. and/or its suppliers and are protected by U.S. and internal copyright laws. No portion of this website may be reproduced by any means or incorporated in any other site including, but not limited to, photographs, illustrations, designs, icons, articles, text, audio/video clips, without the written permission of Fitness Express International, Inc.
Our Favorite Links - As a benefit to our customers we have provided some of our favorite websites. www.coutureactivewear.com are not responsible for any of these websites or content, you enter at your own risk.
The Terms and Conditions will be interpreted and all rights and obligations of the parties will be determined under the laws of the State of Florida. These Parties hereby elect and submit to the exclusive jurisdiction of the courts of Dade County, the State of Florida The Parties further agree that any lawsuit or action brought in connection with any controversy or claim arising out of or relating to these terms and conditions will be brought or filed in a Dade County Florida Court and in no other.